AI call operations for plaintiff law firms
The AI front desk that never drops a case.
Zostly answers in two rings, resolves intake and routine case requests, and writes the full conversation into your case system. Your team gets fewer interruptions. Your firm captures more cases.
30%
of calls to PI firms can ring out unanswered
~70%
of routine calls resolved without a human
100%
of Zostly calls logged to the case file
<2 rings
target answer time, day or night
01 / Problems we solve
Phone work steals your firm's best hours.
Six problems every injury firm knows by heart — and what they're quietly costing you.
Calls ring out. Cases walk.
Roughly 30% of inbound calls to personal injury firms go unanswered — often the highest-intent leads: accident victims with contingency-fee cases who call the next firm on Google within the hour.
→ Solved by Emma
Case managers buried in status calls
A busy case manager can carry more than 100 active files — and field the same routine questions all day: treatment status, next appointment, and where the settlement stands.
→ Solved by Emma
Records requests stall for weeks
Unpaid provider invoices nobody checked, billing offices that only take voicemail — records sit stalled while your case cycle bleeds time.
→ Solved by Mark
After-hours leads go to voicemail
A large share of new-client calls arrive evenings and weekends — exactly when no one is at the firm. Voicemail doesn't sign contingency fees.
→ Solved by Kate
Call notes never reach the case file
Calls stay trapped in phone logs and sticky notes instead of your CMS. Your team repeats questions — and clients notice.
→ Solved by write-back
Answering services cost $3–5K/month to take messages
Legacy services read scripts, route calls, and bill per minute. They don't know your cases — so nothing actually gets resolved.
→ See the comparison
02 / The solution
Meet the team that never sleeps.
Three specialized AI agents cover the full call lifecycle for personal injury firms. Names are yours to choose — these are what our firms use today.
Emma · Reception
Every caller heard, instantly.
Emma answers every inbound call in under two rings — clients, providers, insurers, lien holders. She identifies the caller against your active files, resolves the request, and escalates to your team only when a human genuinely needs to be involved.
Mark · Records & Insurance Follow-ups
The follow-ups nobody has time for.
Mark chases medical records, tracks active treatment, opens insurance claims, and nudges stalled vendors — navigating phone trees and hold queues so your case managers never do. Every touchpoint is noted back into your CMS.
Kate · After-hours Intake
New clients at 2am, handled.
Kate screens prospective clients against your firm's intake criteria around the clock, captures accident details, and hands qualified leads to your team with full context attached — before they call the next firm on Google.
An answering service takes a message. Zostly resolves the call.
| Capability | Zostly | Traditional answering service |
|---|---|---|
| Answers 24/7/365 | ✓Yes | Business hours only |
| Knows the case file before answering | ✓Yes — reads your CMS live | No — reads a script |
| Resolves status updates & address changes | ✓End to end | Takes a message |
| Chases records & insurers autonomously | ✓Yes | No |
| Writes transcripts into the case file | ✓Automatic | Manual copy-paste, if ever |
| Cost at PI call volume | ✓~50% less, flat | $3–5K+/mo, per-minute |
Three ways to run your phones. One of them wins cases.
Voicemail
$0/mo
The default. The leak.
- —Misses ~30% of calls
- —After-hours callers gone
- —Nothing in the case file
Answering service
$4K/mo avg
Coverage, not resolution.
- —Business-hours humans reading scripts
- —Messages, not answers
- —Per-minute billing that scales against you
Zostly
~50%less, flat rate
Calls resolved, not taken.
- ✓24/7 answer + end-to-end resolution
- ✓Native CMS write-back on every call
- ✓Outbound records & insurance workflows
- ✓Tailored demo, no contract
03 / Zero-risk onboarding
Live in five days. Proven in two weeks.
20-min demo call
We map your call types and build a custom ROI estimate on your real caseload.
Integration
We connect your CMS and phone stack. You approve every script and escalation rule.
Training & test calls
Agents are trained on your SOPs and rehearse against real scenarios with your team listening.
Go live
Agents start answering. Every call transcribed, resolved, and written into the case file.
Optimization review
We walk through real call data together. Keep it, adjust it, or walk away — no contract.
Trusted by firms that answer to clients, not phones
★★★★★
“Our case managers stopped dreading Mondays. Status-update calls dropped off their plates entirely — and nothing slips through anymore.”
★★★★★
“The records follow-ups alone paid for it. Files that sat stalled for weeks started moving the week we went live.”
★★★★★
“We signed three new cases from after-hours calls in Kate's first month alone. That's fee revenue that used to go to voicemail.”
04 / Inside a live deployment
A 60-attorney injury firm's first 30 days
Mid-market personal injury firm on Filevine, running two full-time case managers who were spending most of their day on the phone. Results from their first month:
1,200+
stalled records chased in the first month
9 → 2 days
median records turnaround after go-live
-62%
status calls reaching a human case manager
3
new contingency cases signed in month one
05 / Integrations
Native write-back into the systems you already run on
Transcripts and summaries land directly in the case file — not in an inbox waiting to be copy-pasted. Don't see your stack? We build custom integrations for you.
Built by operators, not resellers. Our team has shipped products used by over 100 million people. We sweat the details — every script, escalation path, and integration is engineered to survive contact with real call volume.
Frequently asked questions
Every call is answered immediately, around the clock — no hold times, no missed calls. Prospective clients are screened against your firm's qualification criteria and handed off to your team with full context in your inbox and lead management system. For personal injury firms, after-hours and weekend callers are often the highest-intent leads.
ROI calculator
What are missed calls costing your firm?
Recovered case value per month
$162,000
From ~156 calls a month that currently go unanswered — recovering just half of the ones that would have signed.
9
additional cases signed per month
36 hrs
case-manager time freed monthly
Estimates assume a 30% unanswered-call rate (industry average), a 12% call-to-signed-case conversion, and 60% of calls being routine. Your tailored demo maps the real opportunity.
06 / Get a tailored demo
Your next signed case could call tonight.
Share your contact details and we'll tailor a 20-minute walkthrough to your firm, workflows, and call volume.